Not sure if its just me, but Simplifly Deccan (formerly Deccan Aviation) seems to have pulled off a miraculous turnaround in its service quality in just a few months of Mr. Mallya taking over. The last two times i have travelled, the service quality experience has been outstanding. Right from adhering to time, to keeping travllers informed, to providing water, newspaper and magazine (not the In-flight stuff but a Businessworld).
Even when makemytrip.com goofed up with my bookings and charged me 4 times for the same ticket, the lady at the counter spent nearly half an hour running from one counter to another to get it resolved. Finally she got me the call centre number, explained what had happened and who needed to be communicated and stood by my side throughout the phonecall to make sure that it was resolved.
The confidence in the body language of the staff is something to be seen. And all this has been done without tampering with the pricing which continues to be very attractive.
Great case for demonstrating that it doesnt take money to deliver great service!
Kudos to the guys at Kingfisher!
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